Refunds and cancellations
Last updated 7 September 2026
The short version. Cancel your plan any time from your account — you keep access until the month you paid for ends, and nothing more is charged. If you cancel within 7 days of your first payment and haven't used it much, we refund that month in full.
Cancelling a plan (Learner ₹499 · Family ₹999 per month)
- Sign in at https://auroraminds.com/account.
- Under your plan, choose Cancel plan and confirm.
- Your plan is marked to end at the close of the current billing period. Access continues until then; no further payment is taken. You'll see the end date on your account page.
You can also cancel by emailing hello@auroraminds.com from your account email. We process cancellations within 2 working days and confirm by email.
Refunds on plans
- First month, within 7 days: full refund on request, provided fewer than three paid chapters were opened.
- Later months: monthly renewals are not refunded pro-rata — cancel before the renewal date to avoid the next charge. If a renewal was charged after you cancelled, or charged twice, we refund it in full.
- Service failure: if paid chapters were unavailable for more than 48 hours in a month because of us, we refund that month on request.
How refunds are paid
Refunds go back to the original payment method through Razorpay. UPI and card refunds usually appear within 5–7 working days; some banks take longer. We confirm every refund by email.
Failed or duplicate payments
If money left your account but your plan or chapter isn't showing within an hour, email hello@auroraminds.com with the Razorpay payment ID from your bank or UPI app. We either unlock the purchase or refund it — never both charged and unfulfilled.